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Refund & Cancellation Policy
Effective Date: 01-05-2025
Thank you for choosing Cricket18.com. We are committed to providing the best digital content and services to our users. Please read our Refund and Cancellation Policy carefully before making any purchase or subscription through our website.
1. Digital Products & Services
All content, subscriptions, tips, insights, or digital services provided on Cricket18.com are non-tangible and non-returnable.
❗No Refunds will be issued for:
-
Subscriptions once activated.
-
Digital content already accessed or downloaded.
-
Payments made in error due to user negligence (e.g., duplicate transactions).
2. Payment Failures & Duplicate Charges
If you have been charged more than once for the same service due to a technical or payment gateway issue:
-
Please contact us within 48 hours of the transaction.
-
We will verify the transaction(s) and initiate a refund within 7–10 business days.
3. Cancellation Policy
-
Users may cancel a subscription anytime via their account settings or by emailing us at [your-email@example.com].
-
However, cancellation does not entitle you to a refund for the current billing cycle.
-
Future billing will be stopped immediately upon cancellation confirmation.
4. Refund Process
Approved refunds (due to duplicate charges or failed service delivery) will:
-
Be processed to the original payment method used at the time of transaction.
-
Take 7–10 working days depending on your bank/payment provider.
5. No Refund Circumstances
We do not offer refunds in the following cases:
-
Change of mind after successful purchase.
-
Claims made after 48 hours of transaction.
-
User dissatisfaction due to unmet subjective expectations.
-
Unauthorized purchases made through your account.
6. Contact for Refund Queries
If you believe a refund or cancellation should apply, please contact us at:
📧 Email: hello@cricket18.com
Kindly include:
-
Your full name
-
Registered email ID
-
Transaction ID
-
Reason for refund request
7. Payment Gateway Partner
All payments are securely processed through PayU Money, which adheres to PCI-DSS compliance for data security. For payment issues directly related to the gateway, you may also reach out to PayU via their Support Page.
We reserve the right to modify this policy at any time. Any updates will be reflected on this page with a revised effective date.
Refund & Cancellation Policy
Effective Date: 01-05-2025
Thank you for choosing Cricket18.com. We are committed to providing the best digital content and services to our users. Please read our Refund and Cancellation Policy carefully before making any purchase or subscription through our website.
1. Digital Products & Services
All content, subscriptions, tips, insights, or digital services provided on Cricket18.com are non-tangible and non-returnable.
❗No Refunds will be issued for:
-
Subscriptions once activated.
-
Digital content already accessed or downloaded.
-
Payments made in error due to user negligence (e.g., duplicate transactions).
2. Payment Failures & Duplicate Charges
If you have been charged more than once for the same service due to a technical or payment gateway issue:
-
Please contact us within 48 hours of the transaction.
-
We will verify the transaction(s) and initiate a refund within 7–10 business days.
3. Cancellation Policy
-
Users may cancel a subscription anytime via their account settings or by emailing us at [your-email@example.com].
-
However, cancellation does not entitle you to a refund for the current billing cycle.
-
Future billing will be stopped immediately upon cancellation confirmation.
4. Refund Process
Approved refunds (due to duplicate charges or failed service delivery) will:
-
Be processed to the original payment method used at the time of transaction.
-
Take 7–10 working days depending on your bank/payment provider.
5. No Refund Circumstances
We do not offer refunds in the following cases:
-
Change of mind after successful purchase.
-
Claims made after 48 hours of transaction.
-
User dissatisfaction due to unmet subjective expectations.
-
Unauthorized purchases made through your account.
6. Contact for Refund Queries
If you believe a refund or cancellation should apply, please contact us at:
📧 Email: hello@cricket18.com
Kindly include:
-
Your full name
-
Registered email ID
-
Transaction ID
-
Reason for refund request
7. Payment Gateway Partner
All payments are securely processed through PayU Money, which adheres to PCI-DSS compliance for data security. For payment issues directly related to the gateway, you may also reach out to PayU via their Support Page.
We reserve the right to modify this policy at any time. Any updates will be reflected on this page with a revised effective date.
